FAQ

Yes. If you were already a customer of TF-Robots.nl, you will need to create a new account on TF-Robots.com. Unfortunately, it was not possible for us to transfer existing customer accounts to the new store.

This also means that your order history from TF-Robots.nl will not be visible in your new TF-Robots.com account.

Yes. All products are available and can be ordered through TF-Robots.com. However, we are still working on completing every product page. As a result, some products may not yet include all information, such as images or a detailed product description. This does not affect their availability: you can still order these products as usual.

Yes, you can continue ordering from our old TF-Robots.nl store for the time being. Any products you have already ordered will, of course, still be delivered.

Please note that we will soon start adding new products exclusively to TF-Robots.com. TF-Robots.nl will eventually be discontinued.

Yes, but they cannot be transferred automatically. Would you like to use your TF-Robots.nl loyalty points on TF-Robots.com? Send us an email, and we will convert your points into a discount code that you can use in the new store.

Please note that loyalty points from TF-Robots.nl are valid through December 31, 2026. After this date, they can no longer be redeemed.
For the time being, we will not offer a loyalty points program in our new store.

Yes, but this cannot be done automatically either. Do you have a TF-Robots.nl gift card that you would like to use on TF-Robots.com? Contact us, and we will convert it into a voucher for the new store.

No. We have a new website, but TF-Robots remains the same company. Our shipping rates and delivery times will remain unchanged.

Of course. The warranty on products purchased through TF-Robots.nl will remain valid. Even after the move to TF-Robots.com, you can still contact us if there is an issue with your order.

First you have to choose pick up in our shop. There will be no shipping fee charged. Please write in the comments to which order we have to add your items to. We will ship out the order when all items are in stock.

Most of the time we will get an E.T.A. from the factory, but often they are not in time with their releases. Therefore you can not held us responsible for delayments of your pre-order.

Pre transfer means payment by bank wire transfer. After you confirmed your order and you have chosen Pre Transfer, you will get an invoice with our bank information to make the payment. After we have received your payment, we will send you a confirmation of receiving the payment by email.

We will ship out your order as soon as possible. In most of the times, we ship your order in 1 day. This does not include pre orders. These orders will ship out when available.